Refunds, Cancellation and Withdrawal

1. Cancelling the subscription

You can cancel at any time, without penalty and without giving a reason.

Cancelling prevents later renewals. PRO access continues until the end of the period already paid. Cancelling on its own does not trigger a refund of the current period, except for the right of withdrawal below or any other right the law gives you.

1. Log in to your Whop account, where the subscription was purchased.
2. Open the subscriptions section (Memberships).
3. Choose the BullValue subscription and select cancel.

2. Right of withdrawal (14 days)

As a consumer you may withdraw from the contract within 14 days of concluding it, without giving a reason and without penalty.

Because the subscription gives immediate access, before paying you are asked to expressly request immediate start of the service. If you do and then withdraw within the period, you only pay a proportionate amount for what you have used until you told us of your withdrawal; the rest is refunded.

If you did not expressly request immediate start, or if we failed to give you the legally required information, you pay nothing for the service provided until withdrawal.

3. How to exercise the right

Template: "I hereby withdraw from my BullValue PRO subscription contract concluded on [date], associated with e-mail [e-mail]. Name: [name]. Date: [date]."

It is enough to send the communication before the 14-day period ends.

1. Use the "Withdrawal" page ("Withdraw from the contract here" function): enter the name and e-mail of the subscription and confirm. You will receive an immediate confirmation by e-mail, on a durable medium.
2. Alternatively, send an unambiguous statement to suporte@thebullvalue.com (you can use the template below).

4. Refund

We refund the payments you are entitled to without undue delay and at the latest within 14 days of learning of your withdrawal, using the same means of payment, at no cost to you. Since payment is processed by Whop, the refund is carried out through it; if the refund does not reach you in time, contact us at suporte@thebullvalue.com.

Withdrawal ends PRO access from the moment of the communication.

5. Errors, wrongful charges and technical problems

If you were charged twice, charged after cancelling, or could not access the PRO service because of a problem on our side, write to suporte@thebullvalue.com. We correct the error and refund anything wrongly charged.

6. Other rights

This policy does not affect the rights the law gives you as a consumer, including in case of lack of conformity of the digital service. You may also complain in the Electronic Complaints Book (livroreclamacoes.pt) or turn to an alternative dispute resolution body for consumer disputes (list at consumidor.gov.pt).